PASS & ORDER INFO

All ages are welcome
- Excluding Clubhouse (21+ only)
- Children 5 & under are free (must be accompanied by a ticketed adult).
Show will take place rain or shine.
Lineup and set times are subject to change without notice.

ORDER INFORMATION

All sales are final. No refunds.
There is an 8 pass limit.
Our ticketing platform is powered by AXS. Create an AXS custom Cruel World FanAccount or update your current AXS information here.
AXS Mobile ID digital passes & separately purchased general/preferred parking passes will be sent within 10 minutes after you complete your purchase.
AXS Mobile ID digital parking passes that come with VIP or CLUBHOUSE purchases and/or Merch package upgrade passes, are sent separately and will begin sending 72 hours or more from the festival.
You may transfer individual tickets through AXS account – instructions can be found HERE.
- Please note, the transfer option will be turned on with in 72 hours of the festival (or possibly sooner). Please stay tuned.
Passes will be scanned from your phone on the Cruel World App or AXS App at the entrance gate.
Minimum browser requirements are required to place an order online. Make sure you have the most updated browser version.
Please visit our Accessibility Page for Accessibility / ADA Information.
For Payment Plan info, please visit our Payment Plan page.

MANAGE YOUR PASSES / FANACCOUNT

Once you’ve purchased your passes, you can manage your order via FanAccount. To access FanAccount, login HERE. Here, you can do things like:

View order details
View payment plan and payment schedule
View special offers and upgrades
Transfer tickets to a friend

AXS ORDER SUPPORT

https://support.axs.com/
Hours: Mon-Fri 8am-10pm CST, Sat & Sun 12pm-10pm CST
Live Chat available!
Please include your order number with your correspondence.

KLARNA SUPPORT

Visit https://www.klarna.com/us/customer-service/

WILL CALL / BOX OFFICE

Location & hours: Lot B, between Gate A and Gate B
Hours: Saturday May 17, 10:30AM - 10:00PM
No Cash accepted.